FAQs

SHIPPING

NATIONAL

  • For all UK orders, customers are given the option of standard or next day tracked shipping at checkout.
  • UK Tracked / Next day shipping is £3.99 (next day for orders placed before midday).
  • Orders over £150 are eligible for free shipping.
  • Once your order has been dispatched, you will receive an email confirming this, with tracking details when you have requested for the order to be tracked.

REFUNDS

  • Please fill out the returns form included in your parcel and send back to us at the stated address.
  • The item should be in it's original condition, unworn, unwashed and with all original tags attached
  • Please state your order number on the return
  • Returns must be sent back within 21 days of ordering

EXCHANGE & CREDIT NOTES 

  • The item should be in it's original condition, unworn, unwashed and with all original tags attached
  • Please state your order number on the return
  • Returns must be sent back within 21 days of ordering
  • All items to be exchanged must be returned within 21 days of ordering. Once we have received the item, please allow another 5 business days for your exchanged to be processed and dispatched.
  • Should the item you were after not be available, you will be notified via email and the necessary steps will be taken to issue you with a credit note or refund if you are eligible.

                       

                      INTERNATIONAL

                      • European orders are sent tracked at a flat rate of  £15
                      • All orders outside of the EU are sent at a flat rate of £20.
                      • Depending on your location, international shipments arrive in approximately 2-5 business days from dispatch date.

                            INTERNATIONAL TAXES & DUTIES

                            • Please be aware that if you are purchasing online from outside of the EU you may be charged customs duties and taxes.  These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
                            • Palmier London Ltd is not responsible for any duties and taxes which may be applied by customs in the country where delivery is made.
                            • Palmier London Ltd will not refund customers who reject packages upon arrival for failure to pay duty fees.
                            • For further information we recommend contacting your local customs office.  

                            REFUNDS

                            • Please fill out the returns form included in your parcel and send back to us at the stated address.
                            • The item should be in it's original condition, unworn, unwashed and with all original tags attached
                            • Please state your order number on the return
                            • Returns must be sent back within 21 days of ordering

                                EXCHANGE & CREDIT NOTES 

                                • We do not offer exchanges for International orders
                                • We can only issue credit notes to the value of the goods purchased.

                                 

                                OTHER

                                We take every care to depict colours and fabrics as accurately as possible on our Website. However, specifications, descriptions and colour references are not intended to be binding and variations may occur depending on your browser software or computer system.

                                 

                                For more information contact hello@palmier.co.uk